Doncaster
Permanent
15,704 - 25,396
ICT Support Analyst Apprentice
📍 Location: Doncaster
💼 Type: Permanent, full-time
💰 Salary: 15,704 - 25,396 per annum
Are you passionate about technology and ready to start your career in IT? We’re looking for an ICT Support Analyst Apprentice to join our IT team in Doncaster. This is a fantastic opportunity to gain hands-on experience across a variety of IT tasks, from user support to hardware management, while working towards a professional IT qualification.
What you’ll get
Competitive salary
25 days’ annual leave + Bank Holidays
Pension scheme
On-the-job training with clear career progression pathways
Recognition and refer-a-friend schemes
Flexible benefits including high street savings, cycle-to-work, Gymflex, holiday purchase and more
Access to Employee Assistance and Wellbeing Platform
What you’ll be doing
Provide first-line technical support to end-users (hardware, software, and network issues)
Deliver face-to-face support for walk-in queries and appointments
Manage IT stockroom requests and orders using OneApp
Log, track, and resolve issues in ServiceNow
Assist with installing, configuring, and upgrading IT equipment and software
Coordinate repairs to minimise downtime
Support wider IT initiatives including cloud adoption and cybersecurity
Balance apprenticeship learning with day-to-day IT responsibilities
What we’re looking for
A genuine interest in IT and eagerness to learn
Basic knowledge of IT systems and Office 365 (Teams, Outlook, etc.)
Clear communication skills and the ability to explain technical issues confidently
Friendly, approachable, and professional manner
Organised, detail-oriented, and able to stay calm under pressure
Equal Opportunities
We are proud to be an equal opportunities employer. We celebrate diversity and are committed to providing equal employment opportunities for all.