Technical Support Consultant

Technical Support Consultant
📍 Location: Huddersfield, West Yorkshire
💼 Type: Permanent, full-time
💰 Salary: 26,280 - 35,000 per annum

Benefits Package
We aim to provide peace of mind alongside a competitive salary and discretionary annual bonus. You’ll also enjoy:

• Company-funded industry qualifications

• Workplace pension*

• Free car parking, close to town centre / bus & train stations

• Attendance bonus scheme*

• Sick pay scheme*

• 22 days’ holiday + bank holidays (increasing with service to max 30 days)
  *after a qualifying period

The Role
As an IT Support Engineer, you will play a key role in providing high-quality 1st & 2nd line support to both internal teams and external customers. Working closely with the Technical Services team, you’ll investigate and resolve support requests, troubleshoot technical issues, and ensure smooth running of client systems.

Key Responsibilities

• Provide 1st & 2nd line support across Windows desktop, Windows Server, and Mac OS X.

• Support Microsoft Hyper-V & VMware vSphere infrastructures.

• Troubleshoot Microsoft 365 (Exchange, Azure, SharePoint) and Microsoft Office products.

• Support anti-spam/email security solutions, antivirus, and malware protection.

• Configure and maintain networking equipment (firewalls, Wi-Fi, DNS, broadband).

• Monitor backups and RMM platforms, resolving any issues.

• Liaise with 3rd-party vendors and escalate complex issues to 3rd line support.

• Produce accurate documentation, procedural guides, and reports.

• Deliver hands-on support for laptops, desktops, printers, and peripherals.

• Ensure client confidentiality and compliance with security processes.

About You
You will have:

• 2+ years’ experience in a similar IT role (MSP background preferred).

• Strong troubleshooting skills across hardware, software, and networks.

• Knowledge of Windows OS, Windows Server, Mac OS X, networking fundamentals, and infrastructure.

• Experience with Microsoft 365 (Office, Exchange, Azure, SharePoint).

• Excellent organisational skills and ability to prioritise workloads.

• Strong interpersonal and communication skills with a customer-first mindset.

Desirable Skills

• Cyber Security knowledge (e.g. Cyber Essentials scheme).

• Vendor certifications such as MTA, CompTIA (ITF+, A+, Server+), MCSA.

• Experience within a cyber security function.

• Full UK driving licence.

Personal Qualities

• Organised, reliable, and trustworthy.

• Strong problem-solving and time management skills.

• Attention to detail and a proactive approach.

• Ability to work independently and as part of a team.

• Passion for technology and troubleshooting.