Junior Helpdesk Consultant

Junior Helpdesk Consultant
📍 Location: Wallington, Surrey
💼 Type: Permanent, full-time
💰 Salary: 24,000 - 26,000 per annum

About the Company
Our client is a leading MIS support provider, working with over 200 schools across the UK and supporting platforms such as SIMS, Arbor, and Bromcom. Due to continued growth, they are seeking a motivated Junior Helpdesk Consultant to join their expanding team. This is an excellent entry-level opportunity to launch a career in IT support and EdTech.

The Role
As a Junior Helpdesk Consultant, you will act as the first point of contact for schools requiring MIS support. You will log, triage, and resolve queries, escalating where needed, while building your knowledge and experience with leading school systems. With full training, mentoring, and a clear development path, this role provides an exciting route into becoming a qualified MIS Consultant.

Key Responsibilities

• Act as first-line support for schools using MIS platforms (SIMS, Arbor, Bromcom)

• Answer helpdesk calls and log tickets in the support system

• Triage, prioritise, and escalate queries as required

• Respond to tickets via phone and email, gathering relevant information

• Use the internal Knowledge Base to resolve issues and contribute new solutions

• Shadow senior colleagues and assist with technical support tasks

• Undertake training and accreditations in Arbor and Bromcom

• Support broader helpdesk operations when needed

Requirements

• Strong communication skills: confident, professional, and calm under pressure

• Highly organised with excellent written and verbal skills

• Curious, motivated, and eager to learn new systems and processes

• Ability to absorb technical information and problem-solve independently

• Familiarity with Microsoft Office 365 (Word & Excel essential)

• Desirable: some experience in a helpdesk/service desk role or in an educational setting

• Open to recent graduates or returners to work

What’s on Offer

• Salary: 26,000 per annum (with review after six months)

• Full induction and structured training programme

• Accreditations in MIS platforms (Arbor, Bromcom)

• Clear development path to MIS Consultant in 12–24 months

• Continuous learning through mentoring, training videos, and real client interaction

• 22 days annual leave (rising to 28 with service)

• Free on-site parking (limited availability)

• Supportive and collaborative team environment

Hours

• Monday to Friday, 8:30am – 5:00pm (1-hour lunch)