London
Permanent, full-time
25,000 - 30,000
Junior IT Support Analyst
📍 Location: London
💼 Salary: 25,000 - 30,000 per annum
🕒 Job Type: Permanent, full-time
About the Company
We are a growing organisation based in the heart of Central London, supporting clients and colleagues with all things tech. Our team is friendly, fast-paced, and committed to helping everyone work smarter and more securely.
The Role
As a Junior IT Support Analyst, you will provide first-line support for IT issues across the company. This includes troubleshooting hardware and software problems, setting up equipment, and ensuring smooth operation of systems. This role is ideal for someone with a genuine passion for technology, eager to learn, and looking to build their career in IT within a supportive environment.
Key Responsibilities
Provide first-line IT support to staff in person, via phone, and email
Set up and configure laptops, desktops, and mobile devices
Troubleshoot issues with Windows and Mac operating systems
Support Office 365, email, printers, and basic network issues
Escalate more complex problems to senior team members
Maintain IT documentation and equipment inventory
Assist with onboarding new starters
Requirements
Passion for technology and problem-solving
Basic understanding of Windows and/or Mac operating systems
Strong communication skills and a helpful, customer-focused attitude
Willingness to learn and grow within the role
Right to work in the UK
Desirable (Not Essential)
Previous experience in IT support or customer service
Familiarity with Office 365, Active Directory, or remote support tools
What’s on Offer
Central London office with excellent transport links
Friendly and inclusive team environment
Ongoing training and professional development
Clear opportunities for career progression